Personalisation Benchmark

UK Retail Banking June 2024.

Updated research on how retail banks are personalising customer experiences to increase conversion rates..

HI THERE.

We conduct mystery shopping to uncover which companies are leading in personalisation to help you benchmark your competitors and understand how they’re gaining competitive advantage.

OUR MISSION

Uncover personalisation best practices, recognise leaders and understand how technology is deployed

Business Group In A Meeting Room In The Office

Notes from the our journal

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